For the adjustment letter, you will represent the company you outlined in the claim letter. Acting as a representative of the company, you will respond to the customer and adjust the problem with the product.
Adjustment Letter Format:
Adjustment letters should include the following formatting elements:
Business letter format*
One-page in length
12 point font
Any additional formatting elements (appropriate margins, page numbers, etc.)
*NOTE – Use business letter format with company letterhead. In addition to the company’s full contact information (mailing address, phone number, email, etc.), company letterhead typically has some logo included at the top of the page by the company name. The format of the letterhead (placement of information) should look different than the claim letter format. This means that the company information is simply NOT aligned to the left.
The letter should be formatted as follows in the document provided:
Business Letter Format – With Letterhead.pdfPreview the document
Remember do NOT use real company information. The letterhead you create should be based on a fictional company.
Adjustment Letter Content:
Your position in this letter is that you are the company of the product.
In the content of your letter, you will do the following:
Express regret for the problem,
State what will be done to remedy the problem,
Tell when the results should be expected,
Show appreciation to the customer, and
Provide contact information.